Frequently Asked Questions (FAQ)
Need help? Check our list of frequently asked questions below to see if your query is covered.
Are you using the Microsoft Edge browser?
Our website does not support the Microsoft Edge browser. If you are having ANY troubles with the website (especially the shop) then the first thing to do is to try using a different browser. We recommend Google's Chrome but Safari or Firefox are also good options. Go here to:download Chrome.
You can buy flowers from us online or in-person.
- If you live near one of our flower markets, simply pop in and buy what you want!
- If you want to order online then you first need to understand which account type you should register for (just answer the simple question here).
- Once you have registered for the account type that is right for you - we offer personal sales (at genuine wholesale prices) and business accounts for ongoing commercial needs - you will then be able to see prices and order through the website.
- You are also free to contact our sales teams directly; our contact details are on this page.
We deliver to most parts of Australia. Depending on your location, we can provide overnight delivery to your address. To make sure, head to our online shop (category pages) and enter your post code in the box at the top of the page to check delivery to your area and to get an approximate delivery time. Click on the image below to head straight to the shop and check for yourself! (Note this may not work on mobile phones at present. We are working on fixing that. )
Stem counts can vary depending on flower variety and location. Visit the shop to find the product you're after and the stem count for that specific variety is listed in the product description.
Each bucket contains roughly 10-15 bunches of mixed flowers or foliage, depending on the bunch size.
Why can't I log in?
If you are having trouble logging in the problem is usually caused by Microsoft's Edge browser. FIX: if you cannot log in or register and you are using Edge then you need to use a different browser. Try using Chrome or Firefox (or Safari if you have an Apple computer handy).
Why won't the registration form let me enter my password?
Our website currently has a bug on the personal account registration form that affects users of Microsoft browsers only. FIX: if you cannot enter your password on the registration form and you are using Edge then you need to use a different browser. Try using Chrome or Firefox (or Safari if you have an Apple computer handy).
We have 2 flower warehouse locations (which are all flower markets as well - how good is that?):
- Monbulk: (in the Dandenong Ranges just outside of Melbourne): 401 Monbulk Rd, Monbulk VIC 3793
- Brisbane: Unit 1, 54 Turbo Drive, Coorparoo QLD 4151
We also have a huge number of delivery depots all over Australia that we deliver to on a regular basis. Ask one of our friendly sales staff for more information on your nearest delivery point.
We serve Australia out of 2 warehouses around the country. Please refer to the trading hours that apply to the warehouse that services your area on the 'contact us' page.
If you have an account with Tesselaar Flowers, you will see a delivered availability price list after you log in to the Shop's Home Page, which is updated every 30 minutes with actual stock. If you don't have an account the best thing to do is send us an email with your flower 'wish list' so we can provide you with relevant pricing. Note that the most up-to-date pricing is available between two weeks and two days prior to order and delivery.
Tesselaar Flowers' 'Top Gun' wedding flowers competition is an exciting annual online event held each October. Top Gun entrants have the entire month to submit entries in each of the three categories, Flowers To Carry, Flowers To Wear, and Flowers To Decorate, and a public vote (on Facebook) is held in early November to find the three category winners.
Delivery charges vary depending on your location. Business Account flowers will be quoted excluding delivery charges (which appear on the invoice as an extra line). However, all online orders are quoted delivery inclusive, ie. freight charges are included in the price of your flowers. Note that GST and refundable bucket fees are additional, and that prices change regularly based on availability.
Minimum order is $100, or 1 full bucket of flowers (which roughly contains 10-15 mixed bunches of flowers or foliage, depending on the bunch size).
Minimum order is 2 full buckets or 1 full box of flowers. If this is not achieved a 'minimum charge' is then applied.
For your first order you will need to pay in full with a credit card prior to delivery, and an invoice will be attached to your order. If you love your flowers and want to keep ordering (which of course you will!) you can set up an account with us. You can also keep ordering 'ad hoc' and paying with credit card prior to delivery if you wish. It's up to you!
You sure can! Visit our Shop, click 'Register' (at the top right of the page), and follow the instructions to obtain your unique log-in code and start browsing. You can use this log-in code to visit the site anytime and browse and/or order.
No worries! Visit: https://wholesaleflowers.tesselaarflowers.com.au/en/passwordrecovery to recover your lost password, or send us an email with your contact details and we will look up your information in our database and forward your username and password details through to you. Easy!
Of course! All of our salespeople are qualified florists and are well-equipped to help you identify the flower variety you are interested in, or if your chosen flower style is unavailable/not in season, they will be able to give you a few alternative options to help you achieve the look you're after. You can also check out our online flower gallery for more inspiration.
Easy! Refer to our online flower gallery to see if the variety you're after is available when you require it, or check with your salesperson.
You can purchase a mixed bucket of different flowers and foliage varieties.
Fees are $7.00 per bucket. If you only purchase 1 bucket, a minimum bucket fee of $10.25 will be charged. Buckets are returnable to our warehouses in minimum lots of 10 for a refund of $5/bucket.
Your question not listed above? No worries!
Contact us by clicking on the button below and one of our friendly staff will sort you out!